Agency ATLANTIDE in Lignano Holiday apartments in Lignano Sabbiadoro near the beach
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Rules + Faq + Privacy

RULES

RULES -  Agency  ATLANTIDE in Lignano

 

Terms and conditions of booking and payment
Introduction
The apartment object of the contract is rented only for tourist purposes, in conformity to art.1 paragraph 2 letter C, law no. 431/98.
a - Bookings                                                                                                                                                                     
Bookings are confirmed by the travel organization upon receipt of the deposit: equivalent to no less than 30% of the total balance due, till the date of expiry of the rental contract. In default of the payment of the deposit within the expiry date of rental offer, the offer will be cancelled; if the agency receives the deposit later than that date and the flat offered is no longer available, the agency will reimburse the whole deposit amount, deducted the cost of the postal order or of the bank transfer.

b - Earnest money
 – For the bookings should pay the advance in one of the following ways: by
 postal money order to:
Agenzia ATLANTIDE di Filippo Lorella, via Timavo, 58 - 33054 Lignano Sabbiadoro (Ud) Italy
 bank transfer order to:
Agency ATLANTIDE di Filippo Lorella
 
With this payment the guest declares his acceptance of the following rent conditions.

c - Methods of payment of the balance
 On arrival (see point 2. Availability) the keys will be handed over to the client upon payment of € 100,00 as deposit and of the outstanding sum owed (payment may be made cash). Credit cards are not accepted Guests will be given the keys of the flat only after having settled up.
Rules for guest by agency "ATLANTIDE”
1. Deposit - Upon arrival a deposit of € 100,00 is required as a guarantee for a good maintenance of the lodging and the inventoried goods. The guest must take the utmost care of the apartment equipment (kitchenware, household appliances, mattresses etc.).Any damage will be charged at list price. As a guarantee for the observance of the above-mentioned rules, the guest will pay to Lampo Agency the caution (see the price list) on arrival. This interest-free caution will be refunded after the apartment conditions have been checked.If the guest departs outside office hours the deposit will be refunded by postal money order (less charges).
2. Availability - Keys may be collected from Agenzia ATLANTIDE in via Timavo 58 in Lignano Sabbiadoro. Accommodation is available for occupation between 10:00 a.m. and 07:30 p.m. on the day of arrival and must be vacated 10.00 a.m. on the day of departure. Previous written agreement is required in case of late arrival. If the customer is of the opinion that the reserved apartment is not enough clean, he has to communicate it to the tourist agency within one hour from key collection; the agency will verify and quickly readjust the apartment , availability of the personal permitting. No refund is due in the case of delayed arrival or early departure.
3. Price - In the computation of the letting period, the number of days is the same as the number of the days and not of the nights. The agreed price includes: accommodation and furnishings in good condition, television, cutlery, crockery, kitchen utensils, downs and pillows, - use of safe (when available) - normal consumption of gas, hot and cold water and electricity, final cleaning "light" which is not included the removal of waste and/or washing of dishes, the electrical consumption of air conditioners . Minor maintenance repairs will be at the expense of the tourist agency whose personal have authorized access to the premises, even in guest’s absence within 24 hours from the damage communication - where clearly indicated. The agreed price does not include bed-linen, towels and linen, children’s cot or crib (see poit 4: accessories), the possible introduction of the tourist tax and/or other accessories if they are not present in descriptions on our web-pages or in the catalogue. Guests must only bring their own bed linen, table linen and bath linen. The matres-covers and the pillow-covers are not to be used as bed linen, otherwise a compensation for damage will be charged.
4.Cleaning- The flat must be left free of rubbish, bottles, and kind of boxes, etc.. The saucepans must be clean, the cupboard shelves cleared out and the refrigerator empty and defrosted (please do not scrape and remove ice with pointed objects but use instead the defrost button - usually red - and leave the fridge door open). Shouldn't the flat  be left in order and cleaned, additional cleaning expenses will be charged Guests must only bring their own bed linen, table linen and bath linen. The matres-covers and the pillow-covers are not to be used as bed linen, otherwise a compensation for damage will be charged. Normally iron and hairdryer are not provided.  

5. Accessories
Children's cot/crib: (120cm x60cm bed linen not included) will be furnished directly in the apartement by the agency personal without sheets and pillow GRATIS for the staying. Absolutely to reserve in advance until 7 days before the start of holiday.
6. Pets - Dogs, cats and other pets are allowed in the apartments, just if clearly indicated through the appropriate symbol in the catalogue or online-catalogue. Pets can be  ONLY of small Should the travel organization verify the presence of animals in the apartments where they are usually not allowed, the organization reverves the right to terminate the contract immediately with no liability to refund. Pets cannot be left in the apartments alone without a person taking care of them, in order to avoid eventual damage to the apartments and disturb for the other guests; this is an essential condition for the guests with animals and if not respected, the travel organization will terminate the contract immediately and with no liability to refund. Further damage will be calculated and subtracted from the paid deposit.

7. Groups - The tourist agency rents its apartments and villas to families only, group bookings are not accepted. Should on the day of arrival a group of people as lodger come to the agency, the agency has the right to refuse to hand over the keys and hold the paid deposit as damage for the missed rental of the reserved apartment. As alternative, the agency can decide to hand over the apartment keys to the group against a deposit of 100 euro per person in the group for eventual damage.
8. Contract resolution - Should the tourist organization verify that there are extra guests (included babies and children) as declared on the reservation form and/or there is a serious breach of apartment regulations (excessive noise or disruption), the tourist organization reserves the right to terminate the contract with no liability to refund. Eventual further damage will be calculated and subtracted from the paid deposit and the guest must immediately leave the apartment. Further damage can also be calculated after guest’s departure.
9. Cancellation - Cancellations are only accepted in writing by: letter, telegram, fax or e-mail. For cancellation which is made at least 30 days before the beginning of occupation, the tourist organisation will return 50% of the deposit paid (intended as the beginning of payment) by a postal money order (less charges);  This contract is not covered by any insurance against cancellation, therefore if the customer holds this for a necessity, he will personally provide for it.Should the client decide to leave the flat before the day fixed for the departure, ATLANTIDE Agency will not refund neither the rent or the extra charges already paid
10. Warnings - Should the reserved apartment not be available per force majeure, it will be replaced by another of the same category or higher and the published price list will count as comparison condition; the apartment replacement following the terms stated above frees the agency from any kind of customer’s charges, requests and/or claims. The agency is not responsible nor has to refund the customer in case of bad functioning of house systems such as lifts, centralised antennas and satellite antennas and/or various automations, damage to the parked cars in the house areas and also if the reserved car parking place is wrongly occupied by a third party, when no guarded parking is available. As regards parking lots, the agency is not held responsible of solving any problems linked with parking places which are wrongly occupied by a third party. The parking places have a maximal length of 4,80 mt, a maximal width of 2,00 mt and a maximal high of 1,70 mt., therefore, if the client has a car with bigger dimensions than the above mentioned, he will personally find a suitable solution, because it is absolutely forbidden to take the parking place of others. Eventual bad functioning of electrical appliances such as dishwashers, air conditioners, washing machines (which have to be repaired by specialized personnel who are not always available in the surroundings) will be repaired in three working days after notification to the agency of the inconvenient. Within this period of time the agency is not responsible for refunding due to breach of contract and/or damage of any kind. In particular for defective fridges, the replacement with models with highest capacity of 110 litres is immediate (within six hours from notification of the inconvenient) and the reparation of the old one is done following the rules applied to the other electrical appliances as described above and about conditioners, if is not possible to repare the installated conditioner, the agency can change it with a portable model to put in the apartment in possible location. The tourist organization refers to satellite televisions as televisions which are able to be syntonized through analogical decoder, centralised on some international channels, usually German, French, English and Hungarian. The estate agency is released from the duty of information to the client regarding the existence or future settlement of building yards and/or road works, for which both the noise level and the working time are defined by the municipal regulations.When the flat is unattended the guests are kindly requested to remove from the garden or the terrace the chairs and the table and to roll up sun-shade curtains. It is not allowed to keep windows and doors opened while the air conditioning (where provided) is on. Should this occur part of the deposit will not be refunded. The guest must inform the local ATLANTIDE Agency about any breakages and missing equipment within 24 hours from the receiving the keys. Should the agency not be informed, the costs will be charged to the client.
N.B.: In case of trouble with the air-conditioning system (where provided) the agency guarantees the repair within 3 working days. The guest will receive a refund of € 5,00 per day during the period of lack of service.

11. Liability -  ATLANTIDE Agency operates as an intermediary between the guest and the owner of the flat. Atlantide Agency cannot be considered responsible for breakages, accidents, losses, delays and inconveniences in general that should take place in the flat. The agency will however help to solve any problem whereas possible. Any request of compensation for damages must be addressed to the owner of the flat through the Agency. The guest assumes the liability to use the lodgings with care and will be held responsible for any damage, breakages and missing objects which he will be charged for. The tourist organization must always be informed of any damage or breakage within 12.00 a.m. on the day after his arrival, otherwise the guest will be held responsible for them. The tourist organization does not assume any responsibility for the lost or disappearance of money, precious goods or personal effects from the premises. The apartments are not covered by fire/theft insurance, therefore the client has not to forgive any precious goods in the premises and must be careful with electrical appliances (not leave any personal electrical appliance connected to the wall socket) and with the use of gas, turning off the gas supply after use. Any personal belongings left in the apartment remain in the agency office and will be sent to the customer after payment of the postal charges. When the flat is unattended the guests are kindly requested to remove from the garden or the terrace the chairs and the table and to roll up sun-shade curtains. It is not allowed to keep windows and doors opened while the air conditioning (where provided) is on. Should this occur part of the deposit will not be refunded.
12-Privacy - According to the law no. 196/2003 “Protection of people in treatment of personal data”, we inform the guest that the personal data provided with the booking form will be treated by Atlantide Agency, in respect of this law, only and exclusively for the reservation accomplishment and the mailing of the catalogue. 
The guest declares to be acquainted with all the above- stated rent conditions and to accept them entirely and unconditionally.

FAQ

FAQ -  Agency  ATLANTIDE in Lignano
 
• How can I reserve/book an apartment at the Agency ATLANTIDE ?
By calling the +39.431. 721551, or +39.333.7683284, by sending a fax at the +39.431. 721551 or with a letter to agency ATLANTIDE , Via Timavo, 58 – 33054 LIGNANO SABBIADORO (UDINE) ITALY direct on our pages at this adress : www.agenziaatlantide.info
• Will I have to pay a deposit and for which amount ?
Yes, you will have to pay a deposit of 30% of the total amount of the rent as confirmation for the reservation
• When will I have to pay the deposit ?
Within SEVEN days since you made the reservation
• How can I pay the deposit?
By postal money order adressed to Agenzia ATLANTIDE,via Timavo, 58 – 33054 – Lignano Sabbiadoro (UDINE) ITALY , by Bank with money transfer or by cash.
We do not accept credit cards
• On the day of arrival at what time can I collect the keys of the apartment?
Between 10.00 a.m. and 08.00 p.m.– except extra agreements
• Where do I collect the keys and where do I have to bring them back ?
At Agenzia ATLANTIDE – Via Timavo, 58 –33054 - LIGNANO SABBIADORO (UDINE) ITALY
• At what time shall I return the keys ?
Within 07.00 p.m. of the day of departure.
• When will I have to pay the rent ?
On your arrival with cash or check along with your documents or the coupon filled in with your data, that you find enclosed in the copy of the contract . We do not accept credit cards.
• Are animals allowed?
In some of our apartments it is allowed to take animals after previous agreements taken with our agency. We have villas with fenced gardens.
• Will I find crockery and cutlery ?
Yes, the apartments are equipped and arranged for the amount of beds at disposal.
 
• Will I find bed /table linen and towels ?
No, you will not.
• What does the price include ?
The price (for the apartment / not for person) includes electricity, water, gas, taxes, and our commission.
• When leaving how do I have to leave the apartment ?
You will have to leave the apartment without garbage, the floor, the bathroom and the kitchen clean, the fridge empty and open – remember to switch off the electricity ! – the crockery washed. Otherwise we cannot pay you the caution back. Damages caused during your staying will be charged to you. – we hope this statement will not offend our customers, but we are sure you will understand that negative experiences of the past made us say that.
• Does the price of the apartment comprehend the beachservice?
No, it does not. But it is possible to reserve it by calling the under mentioned numbers -
Beach officies: n° 01 SABBIADORO phone: +39/431/71821 / Fax: +39/431/71821
• Is there a TV in the apartments ?
Yes, there is
• Is the water safe to drink?
Lignano has pure, refreshing water, and is completely safe.
• Do I need electrical adaptors for my hairdryer / radio etc.?
Electricity is 220 volts, the same as standard in Europe. Visitors from countries with other types of electrical systems will need adaptors. You can have an adaptor in agency.
• Is it possible to fish in Lignano?
Yes, in sea it is not necessary to possess a fishing licence and upon request it is possible to go fishing with with other people in open sea or rent a boat.
• Where are the "clothing optional" beaches?
Public nudity of any kind is illegal. Topless and Tanga sunbathing and swimming is common use.
• Can I access the Internet?
There are some Internet Café’s that will provide access for approximately Euro 3,00 per hour.
• Can I use my cellular telephone?

Lignano is provided with cellular roaming service and GSM. The company’s are: TIM, OMNITEL, WIND, 3 

 -  Agency  ATLANTIDE in Lignano
Privacy
Agenzia Atlantide di Filippo Lorella
Via Timavo, 58
33054 Lignano Sabbiadoro UD
Tel +39.0431.721551
Fax +39.0431.721551
Partita IVA 01690430309
E-Mail agatlantide@libero.it
Sito Web http://www.agenziaatlantide.info

Information note under art. 13 Italian Government Act 196/2003
Dear customer, we inform you that the Italian law n.196 of the 30th June 2003 (Safety and privacy in the processing of personal data) provides for personal data protection as far as people and other subjects are concerned. This writing company informs you that, in order to establish and carry out the existing agreement/commercial or information relation, we are dealing with data that have been also orally collected, directly or through third parties, and that concern you therefore, according to the law in force, these data are to be considered as personal sensitive data.
According to the above mentioned law, the processing of your personal data will be carried out by respecting strictly the principles of fairness, lawfulness, openness and protection of your privacy rights. Therefore, in compliance with article 13 of the Italian law n.196 of the 30th June 2003, we are hereby communicating you the following information:
data are collected and processed in order to register the customer and provide him with the selected information service as well as for any future commercial/contract requirements, in order to comply with all connected legal and contract duties, in order to effectively manage commercial relations and also aiming at credit protecting and at a better managing of our rights concerning each single business relation.
All data provided by you will be used up to two years after your last contact, in order to periodically sending you documents/commercial information concerning fees-updates and all new offers set forth by the heading company. You are at any time entitled to have the above mentioned dispatch service blocked, easily by communicating it in the way you might consider best suiting you.
Data will be processed in written form and/or on magnetic, electronic or telematic storage supports.
Transfer of the above mentioned data is mandatory as far as legal and contract/information requirements are concerned, therefore refusal to communicate these data can bring to this writing company not being able to fulfil the concerned existing contract/information relations.
Missing data, which are not to linked to any contract or legal requirements, will be assessed each time by this writing company and that will then determine decisions according to the relevance of the required data within the management of the commercial relation.
Apart from transfers and communications carried out in compliance with the law in force, data may be communicated in Italy to:
  • professional s and consultants.
For the same purposes data may be brought to the knowledge of the following persons in charge and third parties:
  • Executive department
  • Legal department
  • Accounts department
  • Persons in charge.
The above mentioned communication will be carried out only within the limits and bounds set by the fulfilling of your requirement, as well as by the accomplishment of the agreement and/or for merely accounting/fiscal purposes, provided that your privacy will always be protected according to the above mentioned rule of law.
On your demand, you will be acquainted orally or in writing with all these transfers/communications.
Data will be processed for the duration of the existing relation and also afterwards, within the above mentioned limits, to the accomplishment of all legal requirements, as well as for all purposes stated in this information note.
After the existing relation has ended/ your information demand has been discovered, the connected files or data stored on computers will be saved automatically on a data base and used up to further five years since your last contact to submit commercial and advertising information and subsequently they will be erased.
Paper stored data will be kept for the shortest time required by law and later destroyed.
Responsible for these data processing is: Agenzia ATLANTIDE di Filippo Lorella, the person of Filippo Lorella, having its seat in 33054  Lignano Sabbiadoro , Via Timavo, 58, to which you can refer for any explanation you might need and/or any communication. If you ask for it, you will be acquainted with the person(s) in charge of the processing of your personal data. At any time you are entitled to have your rights respected by the person in charge for the processing under the clause 7 of the Italian Act of Government n. 196/2003, which is reproduced below in full to your advantage:
Italian Act of Government n.196/2003, Art. 7 - Right to access personal data and other rights
1.     The person concerned has the right to have a confirmation of the existence of personal data concerning him, even if these data are not registered yet, and the right to a clear communication.
2.     The person concerned has the right to be told:
a.     about the source of his personal data;
b.     about purposes, terms and conditions of the processing;
c.     about the regulation, if processing is carried out with electronic devices support;
d.     about who the person in charge and the representative are, the last one elected under clause 2 art.5;
e.     about all subjects or classes of subjects to whom personal data may be communicated, or who can get acquainted with the same data as the only representative appointed within the state or as persons in charge.
3.     The person concerned has the right to:
a.     obtain the updating, the rectification, or if required, the integration of the data;
b.     obtain the erasure, the transformation into an anonymous form or even the blocking of data processed by breach of law, thereby including also those data, the storage of which is not necessary in connection with the purposes for which these data were collected and then processed;
c.     obtain a statement that everything accomplished under letters a) and b) has been brought to the knowledge of those, to whom data have been communicated and submitted, excepted the case in which this accomplishment proves to be impossible or disproportionately high if compared with the right to safeguard.
4.     The person concerned has the right to oppose:
a.     in full or partially and due to legitimate reasons, to the processing of personal data concerning him and even if there are consistent with the collecting purposes;
b.     to the processing of personal data concerning him for purposes of sending advertising material or direct sale, or aiming at market researches or trade communication.
Lignano Sabbiadoro,
Signed by the person in charge for the processing Filippo Lorella